ROUTE Package protection
What is ROUTE Package protection?
Route, the leader in package protection offering “full” order package protection.
By selecting Route at checkout your order will be protected from damage, loss, or theft. In the unfortunate case that your order never arrives, we can easily file a claim with Route and your order will be automatically replaced.
Search for answers to commonly asked questions ROUTE Help Center.
How do I report an issue and file a claim with ROUTE?
- Simply contact our customer support team at 804-974-6523 or help@embercaskliquors.com and we will be happy to assist you in filing the claim for replacement.
- In some cases, you’ll be required to provide damage photos of the items or items. High value orders may require a loss statement and or notary. Make sure you keep all packaging, materials, contents and legible shipping label.
What is the timeline or deadline to report an issue using ROUTE?
Route, the leader in package protection offering “full” order package protection.
By selecting Route at checkout your order will be protected from damage, loss, or theft. In the unfortunate case that your order never arrives, we can easily file a claim with Route and your order will be automatically replaced.
Search for answers to commonly asked questions ROUTE Help Center.
Do I need to purchase Route package protection?
Route, the leader in package protection offering “full” order package protection.
By selecting Route at checkout your order will be protected from damage, loss, or theft. In the unfortunate case that your order never arrives, we can easily file a claim with Route and your order will be automatically replaced.
Search for answers to commonly asked questions ROUTE Help Center.